Privacy policy
Effective Date: 09/01/2025
Empire Healthcare IPA (“Empire Healthcare,” “we,” “our,” or “us”) is committed to protecting the privacy and security of your personal and health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you engage with our physicians, providers, services, websites, or portals.
Information we collect
We may collect the following types of information:
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Personal Information: Name, address, date of birth, phone number, email address, insurance details.
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Protected Health Information (PHI): Medical history, diagnoses, treatment information, medications, referrals, and other health data.
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Technical Information: When you visit our website, we may collect limited data such as your IP address, browser type, and cookies for site functionality and analytics.
How we use your information
We use your information to:
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Provide and coordinate your medical care.
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Facilitate referrals and health plan authorizations.
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Communicate with you about your care, services, and benefits.
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Process claims, billing, and payments.
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Improve our network operations, patient services, and quality of care.
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Comply with legal, regulatory, and accreditation requirements.
How we share your information
We may share your information in the following ways:
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With your providers: To coordinate your care among your PCP, specialists, and other healthcare professionals.
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With your health plan: To verify eligibility, obtain authorizations, and process claims.
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With business partners: For services such as IT support, billing, or analytics—only under agreements requiring them to safeguard your data.
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As required by law: To comply with HIPAA, state regulations, court orders, or public health reporting requirements.
We do not sell your personal information to third parties.
Patient rights
As a patient, you have rights regarding your information, including:
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The right to access and obtain a copy of your medical records.
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The right to request corrections to your records.
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The right to request limits on how your information is used or shared.
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The right to request confidential communications.
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The right to receive a notice of privacy practices.
Requests may be made through your provider’s office or by contacting our Member Services team.
Safeguards
We use administrative, physical, and technical measures to protect your information from unauthorized access, use, or disclosure. This includes staff training, secure systems, and compliance monitoring.
Website and portal use
When using our website or patient portal:
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Information transmitted electronically may not always be fully secure.
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Please use the portal for secure messaging with providers.
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Cookies may be used to improve user experience; you can manage preferences through your browser settings.
Changes to this policy
We may update this Privacy Policy from time to time. Updates will be posted on our website with the effective date clearly noted.
Contact us
If you have questions about this Privacy Policy, your rights, or how your information is used, please contact us:
Empire Healthcare IPA – Privacy Officer
Phone: (949) 750-2058
Email: info@empireipa.com
Mailing Address: PO Box 4367, Orange, CA 92863